What does the C(S)MP monitor?

The C(S)MP, or Continuous (Shipboard) Maintenance Program, is primarily focused on ensuring the readiness and performance of shipboard systems rather than managing customer service aspects. It provides a framework for monitoring and assessing the maintenance procedures and operational efficiency of various systems on board, which contributes to overall mission readiness.

By properly monitoring the maintenance status, the C(S)MP ensures that weapon systems, navigation equipment, and other critical operational systems remain fully operational. This proactive approach helps to identify potential issues before they impact the effective functioning of the ship or its missions.

While aspects of customer service may be important for crew morale and welfare, the C(S)MP is not designed to focus on these areas but rather on the technical and operational condition of the ship's systems. Thus, the emphasis is on maintenance and readiness, making it clear that monitoring customer service performance is not the central focus of the C(S)MP.